Spurgeon

• spurgeontravel@yahoo.com
• cell-(305)395-2691
• fax-(305)827-3130

• book flight
• book hotel
• book car
• book cruise
• book vacation
• road trips
• vacation rental

Customer Support

1. Is it safe to use my credit card?
   Yes. We take this matter very seriously. To ensure your security, Spurgeon Travel Agency utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
2. What happens when I make a reservation?
   Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with Spurgeon Travel Agency. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Itinerary Number and, if available, a Confirmation Number.
3. What type of customer service is offered?
   After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
4. What is the Spurgeon Travel Agency Refund Policy?
   Spurgeon Travel Agency strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, Spurgeon Travel Agency acts only as an independent agent to secure services of an air carrier, car rental supplier, hotel, vacation rentals, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to Spurgeon Travel Agency within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.
5. What if I find a lower price after booking?
   Special Internet Rate hotel reservations booked through Spurgeon Travel Agency are guaranteed to be the lowest rate. If there is a lower rate available for the same dates and the same hotel, you must contact us within 24 hours of booking your "Special Internet Rate" reservation. We will either refund you the difference or cancel the reservations without penalty. This guarantee only applies to rate indicated as "Special Internet Rates." It does not apply to special events such as New Years and the Super Bowl. To learn more or to claim a guarantee, Click here.